Worn Wear

by Andrew Cox November 17, 2016

Repair is a Radical Act

By Rose Marcario, Patagonia CEO

This holiday season, I have an early New Year’s resolution for the sake of Planet Earth: let’s all become radical environmentalists. This sounds like a big leap—but it’s not. All you need is a sewing kit and a set of repair instructions.
As individual consumers, the single best thing we can do for the planet is to keep our stuff in use longer. This simple act of extending the life of our garments through proper care and repair reduces the need to buy more over time—thereby avoiding the CO2 emissions, waste output and water usage required to build it.
Why is repair such a radical act? Fixing something we might otherwise throw away is almost inconceivable to many in the heyday of fast fashion and rapidly advancing technology, but the impact is enormous. I tell you this as CEO of a clothing company that, despite a deep commitment to responsible manufacturing, still takes more from the earth than it returns.
We live in a culture where replacement is king. We do routinely fix big-ticket items, like cars and washing machines, but primarily it’s easier and cheaper to go buy something new. There are other reasons to avoid repair, including labels warning that repairing a product on your own will void the warranty, or the lack of access to the information and parts necessary to repair something ourselves.
These conditions create a society of product-consumers, not owners. And there’s a difference. Owners are empowered to take responsibility for their purchases—from proper cleaning to repairing, reusing and sharing. Consumers take, make, dispose and repeat—a pattern that is driving us towards ecological bankruptcy.
To be clear, the act of buying itself isn’t the problem (although it’s hard not to see the craziness around our biggest shopping days has gone too far). After all, our lives depend on a wide variety of products produced in a way that hurts the planet—including Patagonia’s—and that’s not likely to end anytime soon, no matter how much work we do to reduce our impact.
What’s the antidote? Making a dent in our collective consumption footprint will require shared responsibility between companies that make things and customers who buy them—but businesses must act independently.
At Patagonia, we work hard to make high–quality, responsibly sourced clothing that lasts for years and can be repaired—and we guarantee it for life. We operate the largest garment repair facility in North America (we’ll do more than 40,000 individual repairs this year) and we’ve trained our retail staff to handle the simple repair jobs (which total thousands more). This holiday season, we’ve partnered with iFixit to publish more than 40 free repair guides for Patagonia products on our website. We go to great lengths to provide our customers with opportunities to fix their gear themselves, find it a new home or recycle it if necessary.
As part of the transaction, we ask our customers to use the tools we provide to decrease the environmental impact of their stuff over time by repairing it, finding ways to reuse it, recycling it when it’s truly ready. By buying only what they need, customers can reduce their overall consumption in the long run. A purchase becomes an investment that saves money—and helps save the planet—over time.
But this is far from a trend. While some companies, like Ricoh, DeWalt, Caterpillar and Lenovo have made repair and remanufacturing a staple of their business model, most companies still make cheap stuff that breaks and must be replaced quickly. Customers conditioned to seeking out the best price buy into this model and keep the cycle going.
And too often, products come without repair instructions—and in extreme cases companies actively thwart repairs by inventing new kinds of proprietary screws and other nonsense. This should be considered unacceptable given the environmental crisis we face—but instead, planned obsolescence is celebrated as smart marketing.

As we see greater impacts from climate change every year and as we approach critically global climate policy talks next month in Paris, we as individuals must reverse our current course of overconsumption. Let’s behave like owners, not consumers, and repair rather than inflict something new on the planet if we don’t truly need it.

And as businesses, we have a responsibility to make higher quality products to help reclaim the act of ownership: make parts accessible and repair easy. Let’s always celebrate the effort of trying to fix something. We need to enable our customers to become owners—and that will require a seismic shift in our approach.

It’s a radical thought, but change can start with just a needle and thread.
Rose Marcario is the President and CEO of Patagonia, Inc. and Patagonia Works.
This article first appeared at Quartz.

Worn Wear

One of the most responsible things we can do as a company is to make high-quality stuff that lasts for years and can be repaired, so you don’t have to buy more of it.
The Worn Wear program celebrates the stories we wear, keeps your gear in action longer and provides an easy way to recycle Patagonia garments when they’re beyond repair.

Sydney Repair Hub

Basic on-site clothing repairs and alterations on your busted zippers, rips, tears, buttons, snaps and pulls.
Come visit the Worn Wear™ Repair Hub at the Patagonia Sydney store or drop off your garment at any other Patagonia store for free repairs and alterations on Patagonia garments and for a small fee for any other brands.

Locate your store
Inspired by the years of use Keith Malloy was getting from his surf gear, he and his wife, Lauren, created the Worn Wear blog where folks like you can share a story about your favorite piece of Patagonia clothing.
Our founder, Yvon Chouinard, helped get things started when he wrote about the grandfather of all fleeces. Everyone who gets his or her story published receives a Worn Wear patch.

Product Care & Repairs

The biggest step we can all take to reduce our impact is to do more with what we have. Laundering, ironing and drying can shorten the life of your clothes as much as wearing them does, so we offer tips for cleaning and care to extend the life of your clothing. When that first bit of sharp rock finally bites into your favorite jacket, don’t worry, we’ve got your back.
Patagonia employs 45 full-time repair technicians at our service center in Reno, Nevada. It’s the largest repair facility in North America — completing about 40,000 repairs per year. Now for the first time we are offering our famous repair service here in Australia, with our Sydney store receiving and repairing your favorite items of clothing, adding years to their life.
Get Started

No longer wearing that fleece? Get it into the hands of someone who needs it. All things natural or manufactured eventually come to the end of their life. Everything natural gives life to something new, so should the things we make. Whatever you’ve bought from Patagonia that’s finally worn-out, you can return to us so that we can recycle it into new fiber or fabric (or repurpose what can’t yet be recycled).

See how

Don’t Buy This Jacket

Patagonia’s Black Friday Ad, The New York Times, 2011

It’s Black Friday, the day in the year retail turns from red to black and starts to make real money. But Black Friday, and the culture of consumption it reflects, puts the economy of natural systems that support all life firmly in the red. We’re now using the resources of one-and-a-half planets on our one and only planet.

Because Patagonia wants to be in business for a good long time—and leave a world inhabitable for our kids—we want to do the opposite of every other business today. We ask you to buy less and to reflect before you spend a dime on this jacket or anything else.

Environmental bankruptcy, as with corporate bankruptcy, can happen very slowly, then all of a sudden. This is what we face unless we slow down, then reverse the damage. We’re running short on fresh water, topsoil, fisheries, wetland—all our planet’s natural systems and resources that support business, and life, including our own.
The environmental cost of everything we make is astonishing. Consider the R2® Jacket shown, one of our best sellers.

To make it required 135 liters of water, enough to meet the daily needs (three glasses a day) of 45 people. Its journey from its origin as 60% recycled polyester to our Reno warehouse generated nearly 20 pounds of carbon dioxide, 24 times the weight of the finished product. This jacket left behind, on its way to Reno, two-thirds its weight in waste.

And this is a 60% recycled polyester jacket, knit and sewn to a high standard; it is exceptionally durable, so you won’t have to replace it as often. And when it comes to the end of its useful life we’ll take it back to recycle into a product of equal value. But, as is true of all the things we can make and you can buy, this jacket comes with an environmental cost higher than its price.

There is much to be done and plenty for us all to do. Don’t buy what you don’t need. Think twice before you buy anything.
Andrew Cox
Andrew Cox

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