Yes, if you received an email request for a check acknowledgement letter, your grant was approved. Congratulations! Unfortunately, if you have not yet received your grant award letter and check, that most likely means that your check was mailed to the incorrect address. Log in to CyberGrants to verify that the organisation address listed in your organisation’s CyberGrants account is correct and up to date. This is the address to which we sent your check, and may be different from the payee address you supplied in your application, so please confirm that your organisation address is the appropriate address for receiving your check.
If you find that your organisation address is incorrect and needs to be updated in CyberGrants, please email our CyberGrants support team at cgsupport@cybergrants.com to update the necessary information, and then email our Patagonia Grants Team at grants@patagonia.com.au to inform us of the recent change. We will then be able to cancel your check and reissue a new check to the correct address.
If you find that your organisation address is correct and you still have not received your grant award letter and check at this address, please reach out to our Patagonia Grants Team at grants@patagonia.com.au so we can identify the issue.
*It is a rare occurrence for checks to be mailed to a fiscal sponsor, but if you do have a fiscal sponsor, we also recommend checking with them to see if they received the check.
My grant letter indicated that I would receive an email to submit a check acknowledgement letter, but I haven’t received that. When is that due?
If you receive a Patagonia grant, you will be required to submit a letter acknowledging that you received your check (to be used for our tax purposes). Around the same time that you receive your check, the primary contact listed in your application should receive an automated email with instructions to upload a check acknowledgement letter, which will be due within one month of the date you receive the email.
If you don't receive this automated email within 2-3 weeks after receiving your check, please log in to CyberGrants to confirm that the contact information you listed in your application is accurate and reflects the person from your organisation that should be receiving communications regarding your grant. If the contact information is correct, but you have still have not received the automated email, please reach out to CyberGrants support at cgsupport@cybergrants.com to upload the grant acknowledgement letter.
Please note that without Patagonia's receipt of this letter, you will be ineligible to apply for another grant.
Does Patagonia require progress reports or project updates? When are progress reports due?
If you receive a grant from Patagonia, you will be required to submit a 9-month progress report. The report will become available approximately 8 months after you receive your check. At this time, you should receive an automated email with instructions and a link to answer a few questions about how your work has progressed. Please complete this progress report by the deadline listed in the email, which should be approximately 9 months after you receive your grant check.
If you have not received an automated email about progress reports within 8-10 months after receiving grant funds, please reach out to our CyberGrants support team at cgsupport@cybergrants.com.
We have made some revisions to the campaign that Patagonia funded. Does that affect the grant we received? Can we continue to use the funds for our new campaign?
If you have made minor revisions to a campaign project Patagonia funded and the intended use of funds is consistent with the proposal we approved, you do not need to notify our grants team. For any major updates to a campaign we have funded, please reach out to the Patagonia Grants Team at grants@patagonia.com.au.
Our funding needs have shifted due to _________ (political decision, campaign victory, etc.). Can we just use the Patagonia grant for general program funding?
Because our grants councils involve many employees that carefully consider proposals on a project-by-project basis, we do not make grants for general program funding and prefer that grant funds be used for only project-specific purposes.
If you have already received a Patagonia grant and your funding needs have shifted in the middle of your funding cycle, please reach out to the Patagonia Grants Team at grants@patagonia.com.au. Someone on our team will get back to you within one week to develop an effective strategy for redistributing Patagonia grant funds.
If you have not yet received a grant decision letter and your funding needs have shifted since you submitted your proposal, we ask that you update your proposal to reflect your new funding priorities so we can take this into consideration when reviewing your grant proposal. Please do not simply submit a new application. Instead, reach out to our Patagonia Grants Team at grants@patagonia.com.au so we can send you a proposal resubmit request in CyberGrants, which will allow you to update your existing grants proposal.
We just had/have a major campaign __________ (victory, loss, moment coming up, etc.), and we want to keep Patagonia in the loop. Should I just reach out to my usual Patagonia contact?
For all major updates, please reach out to the Patagonia Grants Team at grants@patagonia.com.au. This is our new grants email account, which will ensure quicker and more effective communications. Thank you!
As a general rule of thumb, please reach out to our CyberGrants Support Team at cgsupport@cybergrants.com for all questions related to the application process, updating your organisation’s information and receiving notifications. Please reach out to our Patagonia Grants Team at grants@patagonia.com.au for all other questions related to grants decisions and major proposal/project updates. Thank you!
