If you are not satisfied with one of our products at the time you receive it, or if one of our products does not perform to your satisfaction, you may return it to us for repair, replacement, or refund. Damage due to wear and tear will be repaired at a reasonable charge.
Patagonia products are designed to the highest standards of quality and functionality. While we believe our garments will last as long as possible, if something does go wrong, we are here to help.
First we recommend checking out some of our online resources below.
- Product care guide
- Product care card
- Wetsuit care guide
- To return a USED item to us for assessment, please print and complete our Assessment Form (Used Items) and include the form with your return.
- To return items which have NOT been used, please print and complete our Return Form (Unused Items)and include the form with your return
If you’re still unsure, please just reach out to one of our friendly customer service team for help via our contact form
You can find out more about commitment to repair and making stuff last through our workwear initiative.