We do our best to process and despatch online orders within 1-2 business days. All orders placed by 11am AEST Monday to Friday are normally processed and despatched that same day. Victorian public holidays and high volume times in the year may cause a slight delay to regular processing.
We deliver using Australia Post’s services and orders are despatched from our Victorian distribution centre (VIC postcode 3030).
Parcel Post or Express Post is used for Australian orders. Please choose Free shipping (if applicable) or Standard shipping whenever possible for the least environmental impact.
Australia Post Express Courier International is used for New Zealand orders.
If you have any questions about your order, please contact us by phone (AU 1800 326 889, NZ 0800 993 962) or email and we’ll be glad to help.
Free standard shipping on all orders over $75
A flat rate of $10 applies to all orders under $75
$0 - $74.99
A flat rate of $15 applies to all express orders.
EXPRESS SHIPPING (not available to New Zealand)
Next business day delivery is available for orders placed by 11am AEST Monday to Friday. However delivery to some regional postcodes may take longer.
Any returns need to be authorised by one of our friendly customer service team members, learn more about this process on our Returns and Repairs page.